Tokino help
Help with your Tokino account.
Find a clear answer and the next step for your scan, reports, billing or account.
Find your answerCreating an account and signing in
A Tokino account is free and asks for no card: an email address and a password of at least 15 characters.
Sign in with the same email and password. You stay signed in for 7 days, or until you sign out, reset your password or delete your account.
Forgotten password
On the sign-in page, enter your account email under Forgot your password? If an account uses that email, we send it a link to choose a new password.
The link works for 30 minutes. Your new password signs you out everywhere else.
The free scan
The free scan asks AI assistants the 5 questions homeowners ask about your trade in your city, 2 times each. It shows how often their answers name your business.
Trades: HVAC contractor, plumber, roofer, garage door repair service, pest control service and electrician.
It is free and asks for no card: just your business name, website, city and trade. A scan you do not carry into an account expires 24 hours after you start it. Scheduled cleanup then removes its saved data.
Your reports
Once your business is set up, your account shows your first report: how often the sampled answers name your business, and how much that rate moves between runs.
Each sampled answer shows its assistant, date, city, the sources it cites and how it was sampled. With too few answers to measure, a result shows as unavailable, never as 0.
A free account covers one business at one place, with its first scan.
Your business details and facts
In your account, save your business name, website, city and trade, and choose the questions to track. That is what we measure, and you can change it at any time.
Once your business is saved, confirm its facts in your account: address, phone, opening hours, services and areas served.
Billing and payment
The free account costs nothing and needs no card.
Core costs $49 a month, billed monthly in advance by card. It renews automatically until you cancel.
Choose a plan on your billing page. It shows your plan, its renewal or end date and your receipts, and lets you change your card.
If a renewal fails, we email you and pause weekly tracking. We retry up to 8 times within 14 days. Your billing page shows the amount due; saving a new card charges it now.
When retries end without payment, the plan ends and we email you. Your account data stays. Start again on your billing page at the current price, with no unpaid balance from the ended plan.
Payments are nonrefundable except where law requires a refund or we made a billing error.
Cancelling a paid plan
A free account has nothing to cancel, and nothing renews.
If you have a paid plan, it renews until you cancel it. On your billing page, choose Cancel automatic renewal. Your plan stays active through its paid period; your free account and saved reports remain.
If a renewal is unpaid, choose Cancel plan now instead. Cancellation ends the plan and stops retries immediately, with no further charges for that plan.
Deleting your account
On your account page, enter your password under Delete your account. Requesting deletion stops new publication.
If website cleanup cannot finish, we keep your account data and retry cleanup before erasing it.
When deletion completes, it removes your account, its sign-in, its sessions, your business details and facts and every scan. It cannot be undone.
When deletion completes, any paid plan ends, even if its paid period is not over. To keep your plan until then, cancel its renewal on your billing page instead.
Our database's restore history can hold removed data for up to 7 days; then it drops out.
A share link you copied can stay readable for up to 30 days after you made it, even after you delete. Deleting does not withdraw it.
Your data
We keep your email address, a hash of your password, your sessions, the day you last signed in, your business details and facts and your scans until you delete your account.
If you have a paid plan, we keep its status, its renewal or end date and our payment provider's references. Your card details go to the provider, never to us.
If you tell us why you cancelled, we keep your reason until you delete your account and any note for 90 days. We count reasons without your account details.
We keep refund and payment-dispute records: their kind, amount, currency, payment references, date and dispute outcome. They contain no card details or billing address. Deleting your account removes them.
We keep no IP address or browser details with your session.
Your reports, business details and facts show only inside your signed-in account. Anyone with your share link can see that scan result. A share link you copied can stay readable for up to 30 days after you made it, even after you delete.
An email to you carries only what is listed here. Our email provider receives your address and the message.
A password reset email carries a private link that works once and expires after 30 minutes.
A first report email carries a link to your account.
A free scan result email carries a link to the free scan you asked about, your business name with how many counted answers named it or that nothing was measured, and when that link stops working.
A monthly report email carries the report's month, your business's and listed competitors' answer counts, competitor names, which kinds of your business details AI answers gave differently, how the answers were collected and a link to that report.
A payment receipt email carries the amount, the payment date, the seller, the receipt number if it has one, your plan's renewal date and price or its end date, how to cancel and a link to your billing page.
A failed payment email carries the fact that your latest plan payment failed and a link to your billing page.
A plan ended email carries the fact that retries ended your plan, that your data stays and a link to your billing page; while a plan is for sale, that you can start again at the current price with no unpaid balance.
A refund email carries the refund amount, refund date and a link to your billing page.
A failed refund email carries the refund amount, original refund date, failure status and a link to your billing page.
A listing correction email carries the names of the fields sent to your Google Business Profile and a link to the update in your account.
Not available yet
- Emails for dispute stops, dispute restarts, help answers and step reminders